Broken glass
Customer service today:
I was at Kroger in Waynedale, standing in line for the pharmacy. A grandmother was ahead of me. Two 8 to 10 year old girls dashed up to her and gave her three small glass bottles of baby food; one said something like, "There's one pear, one apple, and one onion."
I stopped, and she stopped; the grandma double checked the labels. The girl clarified, "One pear, one banana, and one apple." Inward sigh of relief.
After I get my prescription I go down the baby food aisle and find a broken bottle spilled on the floor. One of the girls dashes up with a paper towel. I tell her to tell an employee that there's glass; she nods, dabs at the spill, and dashes off. In a few seconds she comes back, says, "He's coming," I say, "You go to your grandma, I'll stay here and make sure nobody steps in it." The girl dashes off.
A couple minutes pass. No employee. I step to the end of the aisle, where I can see four employees just standing around the end of the self-checkout area. I go up to them and say, "There's broken glass in aisle 9." They nod and an announcement, garbled, signals somebody on the intercom. I go back to the glass.
Now, I could just leave. It's not my spill, and the employees do know about it. But it's broken glass; it's sharp. The baby food on the floor is slippery. I wait. A couple people come down the aisle; they thank me for warning them about the glass.
Five whole minutes pass. No employee. I go back up to the group of idle employees. It only takes one person to oversee the self-checkout; they're just waiting for the low guy on the totem pole to get back from whatever they made him do last, so they can send him to clean up this mess.
I lose it; I get loud. I ask who's in charge? One guy answers, not with any kind of authority, but he is willing to hear me and actually look like he's listening. "Nobody's there yet?" he asks. I say no. I look angry.
He says, "You don't have to stay there. I didn't ask you to."
"I'm aware. But you should at least have someone over there by now, to put up a wet floor sign so nobody steps in it."
He says, "You can go on with your day."
I don't move. "I could. But if someone steps in that glass, You will have a problem."
He reluctantly starts walking over to the end of the aisle, not up to the glass, and stands there watching while I push my cart down to the far end. I stay at the end for another minute or two, until a tall skinny young guy with a broom and dustpan comes around the corner. Then I leave.
I find the food that I need. While I'm checking out at the self-checkout, this same authority employee stands there describing the situation to the security guard standing next to him. I ignore them, until it's time to pass them on the way out. I say, "Hello." The guard, surprised, responds, "Have a nice day," and I leave the store.
On the way home I start to cry.
I miss my husband. He would totally have an employee over there with a wet floor sign and another employee getting a broom, then a mop and a bucket. He would walk quickly; he would act decisively. He would make sure it got cleaned up before anyone could get hurt. And he would check to make sure I, the customer, was not hurt, and that I found what I needed.
Having the employee talking with the security guard while I was checking out, whether referring to me specifically or not, led me to think the employee considered me a problem. That's not right. Yes, I got angry. Yes, I got loud. There was a safety hazard and they were slow to do anything about it. I have children. I know they can run without looking. I know things get broken. Cleaning it up is not beneath you. It's your job, Kroger employee. It's part of doing good work.