Need a project manager

I ask a lot of questions, trying to understand. When the plumber explained to me what needed done to replace my sewer line, I got out a piece of paper and drew what I thought he meant, so that we could communicate clearly before I committed to have the work done. Being on the same page is invaluable; it's worth asking questions and seeking understanding.

I've had several companies do work on my house over the past six years. The ones that get the best results, have salesmen, of course, but also have a project manager who comes to look at my house, after I've committed to have the work done, but before the actual work starts. This project manager is the person who checks what the company has promised to do against actual conditions in my home. It has happened that the salesman is no longer with the company by the time work starts. The project manager must recognize details that make the work harder or easier or change what's needed: things like, a tree that brushes the roof where they're planning to put metal roofing; downspouts that if allowed to drain onto my driveway will cause it to become a sheet of ice in winter; the need for a sump pump and grey water disposal pit, besides the sewer line replacement; more exact window measurements and exterior flashing to meet the existing siding.

Then, too, well-run companies check their work afterwards. They don't assume everything went well just because the workmen went home. They check with me, the homeowner, and clear up issues before charging me the final payment. It's worthwhile to communicate clearly and ask for clarification.